Privacy Policy

Empress Cakery Privacy Policy

Last updated: 24/02/2026

Empress Cakery Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you use our website or place an order with us.

1. Who We Are

Company Name: Empress Cakery Ltd

Company Number: 16588429

Email Contact: info@empresscakery.co.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Your name

Email address

Phone number

Billing and delivery address

Order details (including cake design requests)

Payment information (processed securely via third-party payment providers)

IP address and website usage data (via cookies)

We only collect information necessary to provide our services.

3. How We Use Your Information

We use your data to:

Process and fulfil cake orders

Respond to enquiries

Arrange deliveries or collections

Process payments

Improve our website and services

Comply with legal and accounting requirements

4. Legal Basis for Processing

Under UK GDPR, we rely on:

Contractual necessity – to fulfil your order

Legal obligation – for tax and accounting purposes

Legitimate interests – to improve our services

Consent – where applicable (e.g. marketing emails)

5. Payment Processing

Payments are processed securely through third-party providers (e.g. Stripe, Square, PayPal). We do not store full card details.

Please refer to the relevant payment provider’s privacy policy for further information.

6. Data Retention

We retain order and financial records for up to 6 years in line with UK tax and accounting regulations.

Enquiry data may be retained for up to 12 months.

7. Sharing Your Information

We do not sell your data.

We may share your information with:

Payment processors

Delivery providers (if applicable)

Website hosting providers

Professional advisers (e.g. accountants)

All third parties are required to protect your data.

8. Cookies

Our website may use cookies to:

Ensure proper website functionality

Analyse website traffic

Improve user experience

You can manage cookie preferences via your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

Request access to your data

Request correction of inaccurate data

Request deletion (where applicable)

Object to processing

Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us at info@empresscakery.co.uk regarding any of these rights.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.